1) Who we are
Sangwan Cargo Packers & Movers Pvt. Ltd. ("Sangwan Cargo", "we", "us", or "our") is a professional packing and moving service provider in India. We provide relocation solutions for residential and commercial customers, including packing, loading, transportation, unloading and unpacking for local, domestic and inter-state moves. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our services.
2) Information we collect
We collect information that is necessary to provide, manage and improve our packing and moving services:
- Identity & Contact: Name, phone number, email address and pickup and delivery addresses.
- Moving Details: Inventory details, moving dates, pickup and destination locations, property access information and special handling instructions.
- Business Information: Company name, GSTIN, billing details and purchase order information, where applicable.
- Payment Information: Payment method, transaction reference and billing details. Payments may be processed through third-party payment providers.
- Communications: Information shared through phone calls, emails, WhatsApp messages, contact forms and customer support.
- Website Information: IP address, browser type, device information, pages visited and website usage data, including cookies where applicable.
- Photos & Media: Images or videos of goods shared by customers for quotations, surveys or documentation, where applicable.
- Verification: Identity or other documents where required for service delivery, access permissions, insurance or claims processing.
3) How we use information
- To respond to enquiries and provide packing and moving quotations.
- To schedule, coordinate and complete relocation services.
- To arrange packing, loading, transportation, unloading and delivery.
- To communicate booking confirmations, service updates and delivery information.
- To process payments, invoices and applicable taxes.
- To coordinate with transport partners, employees, drivers and other service providers.
- To improve our website, customer experience and service quality.
- To prevent fraud, address complaints and comply with applicable legal requirements.
- To publish customer testimonials or feedback only where appropriate permission has been obtained.
4) Legal bases / grounds
We process personal information where necessary to respond to your enquiries, provide requested services, perform contractual obligations, comply with legal requirements or pursue legitimate business interests such as service improvement and security. Where consent is required under applicable law, we will seek it before processing the relevant information. We aim to handle personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable.
5) Sharing & disclosures
We do not sell customers' personal information. We may share relevant information in the following circumstances:
- Operational Partners: Packers, movers, drivers, transport providers, warehouses and delivery partners when necessary to complete your move.
- Payment Providers: Payment processors and financial institutions for transaction processing.
- Insurance & Claims: Insurance companies, surveyors or claims representatives where insurance or claim assistance is requested.
- Legal & Regulatory Authorities: Government authorities, courts or law enforcement agencies when disclosure is legally required.
- Business Transfers: Relevant parties in the event of a merger, restructuring or transfer of business, subject to appropriate safeguards.
6) International transfers
If your relocation or related services involve locations outside India, relevant information may need to be shared with service partners involved in the movement of your goods. We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.
7) Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, handle customer enquiries, resolve disputes and comply with applicable legal, tax and accounting requirements. Information that is no longer required may be securely deleted or anonymised, subject to applicable law.
8) Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to customer information is limited to individuals and service partners who need it for legitimate business purposes. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
9) Cookies & similar technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance user experience. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
10) Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children in a manner prohibited by applicable law. If we become aware that such information has been collected without the required consent, we will take appropriate steps to address it.
11) Your choices & rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of promotional or marketing communications.
- Raise a complaint or grievance regarding the handling of your personal information.
To exercise these rights, please contact us using the details provided below. We may request reasonable verification before processing your request.
12) Third-party links
Our website may contain links to third-party websites or services. We are not responsible for their content, privacy policies or data handling practices. We recommend reviewing their privacy policies before sharing personal information with them.
13) Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable laws. Any revised policy will be published on this page along with the updated revision date. We encourage visitors to review this page periodically.
